Policies

Payments

- Payments can be made either through Paypal, Mastercard, or Bank Transfer.

- Extensions or Reservations can be arranged if you have trouble making payment by notifying us via contact page or Facebook

Return Policies

- Upon receiving your item, if there is a noticaeble damage or fault, please contact us immediately with a picture of the damage area.

- Australian buyers will be able to receive a full refund if the item returned to us within 30 days.

- Return is not accepted if the damage is limited to the outer box of the product or if the item is unclaimed.

- Always consult us by using the contact page or through sales@AnimeTown.com.au before returning the item to us.

Shipping and Handling

- Free Standard Shipping on all orders 30 km within Melbourne CBD.

- Once payment is received, all in stock items will be shipped out within 24 hours.

- If the stock items are not shipped out, we will notify you within two business days.

- If you missed your item, please collect it within 7 days.

- If item is returned as unclaimed, you will need to pay for the postage again to have it re-shipped.

Customer Satisfaction

- At Anime Town, we strive to deliver the best customer experience possible and will do our best to provide the best online shopping experience.

- To do this, we try our best to ensure that customers across Australia receive their product within 7 days once payment is confirmed.

- Positive feedback is very much appreciated if the item arrive in satisfactory condition.

- Please do not hesitate to message us if you have any queries. We are more than happy to clear your queries.

Thank you for your patronage in advance!