Policies

Payments

- Payments can be made either through Paypal, Mastercard, or Bank Transfer.

- Extensions or Reservations can be arranged if you have trouble making payment by notifying us via contact page or Facebook

- For pre-order, only 25% non-refundable deposit is required. Once the item arrives at our Melbourne warehouse, our system will send an invoice and text message to request for the outstanding amount. If the outstanding amount is not paid 60 days after the invoice is sent, we will no longer reserve the item for you and your pre-order is cancelled.

- Feel free to contact us if you have more questions regarding pre-order.

Return Policies

- Upon receiving your item, if there is a noticaeble damage or fault, please contact us immediately with a picture of the damage area.

- Australian buyers will be able to receive a full refund if the item returned to us within 30 days.

- Return is not accepted if the damage is limited to the outer box of the product or if the item is unclaimed.

- Always consult us by using the contact page or through sales@AnimeTown.com.au before returning the item to us.

Shipping and Handling

- Free Standard Shipping on all orders 30 km within Melbourne CBD.

- Once payment is received, all in stock items will be shipped out within 24 hours.

- If the stock items are not shipped out, we will notify you within two business days.

- If you missed your item, please collect it within 7 days.

- If item is returned as unclaimed, you will need to pay for the postage again to have it re-shipped.

Customer Satisfaction

- At Anime Town, we strive to deliver the best customer experience possible and will do our best to provide the best online shopping experience.

- To do this, we try our best to ensure that customers across Australia receive their product within 7 days once payment is confirmed.

- Positive feedback is very much appreciated if the item arrive in satisfactory condition.

- Please do not hesitate to message us if you have any queries. We are more than happy to clear your queries.

Thank you for your patronage in advance!